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More delay ensued whilst a tech was brought out to go back in and tighten the offending clamp.
After leaving the shop again, down the road I noticed a terrible rattling sound coming from the front left wheel. Stopping at the side of a busy road, I discovered that they had not tightened the nuts on that wheel - at all! They were all only finger-tight and were backing out. Thankfully, I had the tools on hand to properly tighten the nuts, and double-checked the remaining wheels just to be sure.
After picking up the coach from the shop we made it about 10 miles when the "Low Coolant" warning light and alarm sounded. Back at their shop it was discovered that they had mispositioned the new upper radiator hose, causing it to be cut by the fan blade.
We requested wheel bearing service, brake inspection/adjustment, an alternator, and replacement of all coolant hoses.
I never lost my temper with the staff or management of the facility nor engaged in negative verbiage or facial expressions, but privately I certainly wasn't impressed by the work performance. The staff I encountered were reasonably personable, and it would have been great to have their demeanor paired with good workmanship, but alas, such was not the case, and ultimately I can't recommend this repair facility based upon my experience.
While the engine cover was open I observed several coolant hoses that had not been replaced. As it turns out, NONE of the coolant hoses except the two radiator hoses had been replaced as directed.
Service was performed in December 2016 to our Freightliner-based motor home. This location was selected as an official service location for FCCCRV (Freightliner Custom Chassis).
Yet again, a few hours later we departed. Yet again, the next day we came out to find coolant on the ground. Despondent and no longer trusting this shop to fix their self-caused issues, I ended up fixing the leaks on my own by tightening three loose hose clamps (yes, more loose things again).
A couple of weeks later I still had not heard back from the shop about the arrival of the replacement upper radiator hose. I finally called them and set a time to return to the shop for the third time. I had a conversation with the service manager about the additional hoses and we came to an agreement that for an additional sum they would complete that work. As a side note, I asked the service manager if I could have communicated my expectations more clearly and he confirmed that the expected scope was clear but the work simply wasn't done. No explanation for this discrepancy was offered, and since at that stage there was nothing to be gained by pressing the point I allowed the statement to stand on its own.
To wrap up - the scope of work was not completed in the original visit, a significant safety issue was introduced by the loose wheel nuts, and after three visits they still couldn't manage the simple replacement of coolant hoses properly. All of these issues were workmanship-related and not defects in materials or any other factors.
We again left the coach to have the old radiator hose temporarily reinstalled so we could take a scheduled trip. We made plans to return to have the upper hose replaced again along with the rest of the other coolant hoses that had not been done the first time.
Returning the next day the coach was found to have a large body of coolant on the ground running out. The tech had forgotten to tighten a hose clamp and it simply was running out on the ground. I am genuinely puzzled at how this could have been not seen.
Truck Ag Auto Inc is a US Car Repair based in Stephenville, Texas. Truck Ag Auto Inc is located at 875 E South Loop, Stephenville, TX 76401, USA.
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